- We will give a 100% refund on receiving the box back from you.
- If the box contents are used / damaged / incomplete, we would deduct the refund amount on the basis of our judgement.
- However, products once open cannot be exchanged or returned.
All refunds would be processed in 7 – 10 working days.
My amount was charged, but I have not received the SMS/Email confirmation. Or I did not receive a confirmation SMS/email for a transaction I am charged for.
You can use the ‘Resend Confirmation’ feature at the bottom of the web page to get your confirmation.
In case you cannot see an active booking for the transaction that you have done, please contact us at firstname.lastname@example.org, or call us at 7038948799 or 09766350722. We will help you with the exact status of your transaction.
Note: In case the amount is charged, and the booking is not confirmed, you shall expect the refund to the source within 7-10 working days. In case of a payment done using a mobile wallet the charged amount will be refunded within 24-48 hours.
In case paid through wallet, it would reflect within 24-48 hours.
In case of a nationalized bank, it takes 10 working days for the amount to refund to get refunded to the payment source.
You may check with your bank once for the refund status. If you are unable to get any details on your refund status, pls share your updated bank statement from the date of transaction till date via email on email@example.com.
Showing the SMS confirmation at the counter will be good enough to pick up the tickets.